RETURN POLICY
IF FOR ANY REASON CLIENTS ARE NOT SATISFIED WITH AN ORDER, THE ITEM(S) CAN BE RETURNED FOR SIZE EXCHANGE, STORE CREDIT OR REFUND WITHIN 28 DAYS OF THE MERCHANDISE DELIVERY DATE.THE SECURITY TAG MUST STILL BE INTACT AND ATTACHED TO RETURNED ITEMS.

RETURN INSTRUCTIONS
IF YOUR NEED TO RETURN YOUR SHIPMENT YOU WILL NEED A RETURN FORM TO BE RETURNED IN THE PACKAGE. PLEASE CONTACT US AT
[email protected] CASE A PRODUCT SHOULD BE SOLD OUT BY THE TIME WE RECEIVE YOUR ORDER, WE WILL OF COURSE RETURN YOUR PAYMENT ASAP.ALL RETURN SHIPMENT COSTS WILL BE THE CLIENT’S RESPONSIBILITY.
THE TWO TYPES OF RETURN ARE:

RETURN INSTRUCTIONS
ITEMS CAN BE EXCHANGED ONLY WHEN A DIFFERENT SIZE OR A DIFFERENT COLOR OF THE SAME ITEM IS AVAILABLE. THE NEW ITEM WILL BE ELIGIBLE FOR RETURN THROUGH THE SAME RETURN PROCEDURE.

REFUND
REFUNDS WILL BE PROCESSED AS SOON AS RETURNED ITEMS HAVE BEEN CHECKED AND ACCEPTED BY SOS.
FOR ORDERS PAID BY CREDIT CARD, THE REFUNDED AMOUNT WILL BE AVAILABLE TO CUSTOMERS IN ROUGHLY 10 DAYS AND WITHIN THEIR NEXT BILLING STATEMENT. PROCESSING TIME MAY VARY DEPENDING ON THE CREDIT CARD COMPANY.
REFUNDS WILL BE ISSUED IN THE SAME CURRENCY AS THE ORIGINAL PURCHASE. ANY DIFFERENCES IN THE AMOUNT REFUNDED ARE DUE TO EXCHANGE RATE FLUCTUATIONS AND WILL NOT BE REIMBURSED.
RETURNS MUST BE SHIPPED WITHIN 28 DAYS OF THE ORDER DELIVERY DATE.

RETURN TERMS AND CONDITIONS
THE SECURITY TAG MUST STILL BE INTACT AND ATTACHED TO RETURNED ITEMS. ITEM(S) MUST NOT HAVE BEEN WORN, WASHED OR ALTERED IN ANY WAY, AND MUST NOT SHOW ANY SIGNS OF USE.
ITEMS MUST BE RETURNED WITH ALL ORIGINAL TAGS, PACKAGING AND OTHER ACCESSORIES (DUSTBAGS, HANGERS, GARMENT COVERS ETC.) RECEIVED WITH THE ORDER.
IN THE CASE OF DEFECTIVE OR INCORRECT MERCHANDISE, CLIENTS MUST FOLLOW THE INSTRUCTIONS ABOVE. SOS RESERVES THE RIGHT TO REQUEST PHOTOGRAPHIC SUPPORT REGARDING DEFECTIVE OR INCORRECT MERCHANDISE BEFORE AUTHORIZING A RETURN FOR FULL REIMBURSEMENT OF SHIPPING AND IMPORT FEES.
SOS RESERVES THE RIGHT TO REFUSE RETURNS THAT ARE UNAUTHORIZED AND/OR NOT SENT IN ACCORDANCE WITH THE RETURN POLICY DETAILED ONLINE. IN THE CASE OF UNAUTHORIZED OR NON-STANDARD RETURNS, THE MERCHANDISE WILL BE RETURNED TO THE SHIPPING ADDRESS SPECIFIED IN THE ORIGINAL ORDER.